Last Mile Delivery
Whether parcel, big & bulky, or white glove, meeting your customers’ expectations has never been easier.
Delivery Hub to Warehouse Receiving
1
Customer contact
- Once
we receive confirmation of an order, our process driven management system prompts our central scheduling team to contact the customer and schedule the delivery at their convenience.
2
Shipment tracking - While the product is being routed from pickup to last mile, tracking of the driver and the truck are available, and provides near real-time status updates and visibility on route progress to the customer.
3
Call before arrival - 24-hours prior to the delivery, our scheduling team will call the customer to confirm the date, delivery details, a. provide a specific two-hour time window the customer can expect the delivery.
4
Delivery - Our professional delivery staff ensures the last mile delivery (and in some cases installation) of the products is seamless - resulting in a positive customer experience that brings satisfaction.
5
Follow-up survey
- After the delivery is made, our system offers an automated customized post delivery survey. During the automat. survey call, if any issues are identified with the customer experience, the customer can select an option to speak immediately with a customer service team member.
TALK TO ONE OF OUR EXPERTS
Levels of Service
Level
1
Over the Threshold
- Self-scheduling via text, email, or phone
- Convenient 2-hr delivery windows
- Call-ahead notification
- 2-man delivery teams (or more as needed)
- Customer return
Level 2
Room of Choice Delivery
- Over The Threshold Service
- Place in any room in the house as instructed by the consumer
Level 3
White Glove
- Room of Choice Service
- Unboxing/Remove packaging
- Assembly in home (as needed)
- Hookup/install (appliances)
- Haul away services
Level 4
Deluxe Service
- White Glove Service
- Inspection, preparation, and assembly prior to delivery to minimize time at consumer’s home.
HAVE QUESTIONS ABOUT YOUR DELIVERY?
